Privacy Policy

Privacy Notice


Immortal Oud and this website will be referred to as "the company" or "We" in this document. 

This Privacy Notice explains the types of personal information we collect, how we use that information, whom we share it with, and how we protect that information.



We collect, use and store different types of personal information about you as detailed below:-

Information you give us:

You may choose to provide personal information to us, for example by filling in forms on our website, creating an account on our website, contributing on one of our social platforms, or contacting us by email, phone, live chat, or otherwise.

The information you give us may include your name, address, e-mail address and phone number, personal description and photograph, health information (where the law permits us to do this), and user-generated content. If you login to one of our sites using social login, you will also be giving us access to your social data on the relevant social network.


Information we collect about you:

When you visit our site we may use cookies and other technologies to automatically collect the following information:

  • Technical information, including your IP address, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;

  • Information about your visit.

  • Details about the types of services we provide to you;

Emails that we send as part of our marketing programmes use clear gifs (web beacons). These tell us whether the email has been opened. Web beacons can be turned off by not "enabling images" in an email.

Information we receive and collect from other sources:

We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We may also collect information about you from publicly available sources, including publicly available content on social media.

In particular, we work with Wix and PayPal for the day to day operation and processing of web orders; Royal Mail, EMS, and DHL for deliveries of web orders.


In general terms, we collect and use personal information to:

  • deliver our services and meet our legal responsibilities

  • verify your identity where this is required

  • contact you by post, email, telephone, social media directly or indirectly for marketing purposes

  • understand your needs and how they may be met

  • maintain our records

  • process financial transactions

  • prevent and detect crime, fraud or corruption

More specifically, the lists below explain how we use your personal information and the reasons that we rely on in doing so.  Where these reasons include legitimate interests, we explain what these legitimate interests are.


What we use your information for

Our reasons

Our legitimate interests

To deliver our services (including carrying out any actions required as a result of a request from you)

To make and manage your account (processing an order; arranging a delivery)

To process your payments and protect against fraudulent transactions by using a fraud-checking service

To keep you updated on any changes to our services

To send you information about products and surveys that may be of interest to you or offer you opportunities to participate in competitions or surveys

To keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you

Contractual performance

Legitimate interests

Legal obligations


Being efficient about how we fulfil our legal and contractual duties

Complying with regulations that apply to us

Deliver relevant advertising tailored to your preferences to you directly on our website or when you visit other websites or social media channels, and measure the effectiveness of that advertising;

Combine information we receive and collect from all sources to understand your interests and 

Offer you content that is relevant to your location e.g. invitations to events;

Ensure our website, social media pages, and email content is presented in the most efficient and effective manner for you, including remembering your preferences and interests

Contractual performance

Legitimate interests

Legal obligations


Being efficient about how we fulfil our legal and contractual duties

Complying with regulations that apply to us

To exercise our rights set out in contracts and agreements

Contractual performance

 Legitimate interests

 Legal obligations

Being efficient about how we fulfil our legal and contractual duties

 Complying with regulations that apply to us



We may share your personal information with:​

  • Third parties required to deliver a product to you e.g. postal/delivery services.  We currently use the Royal Mail, EMS, and DHL for our postal and delivery services.

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.  We currently use Google Analytics.

  • Credit reference agencies for the purpose of actively preventing and detecting crime, fraud and corruption as well as assessing your credit score and verifying your details where this is a condition of entering into a contract with you. We currently use Shopify payment gateway to process and check your payment card details. 

We may also disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If we have a duty to disclose your personal information in order to comply with any legal obligation, or if we need to do so in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Immortal Oud, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. 

  • In other circumstances, if we have your consent or we are permitted to do so by law.



The data that we collect from you will be stored within the European Economic Area ("EEA")  and Thailand. All devices are password-encrypted. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.



We may offer you the opportunity to use social login. If you choose to use social login, please be aware that the social platform will share your profile information with us. The information that is shared will depend on your social platform settings. You can find out more by reviewing the privacy notice for the social login provider that you use.



Some of our sites and apps allow users to submit their own content. Please remember that any content submitted to our sites and apps or to one of our social platforms can be viewed by the public, and you should take that into account when sharing any personal information e.g. financial information or address details via these platforms.



If you choose not to give your personal information

If you choose not to give your personal information that we request when you wish to make a purchase, it may delay or stop us from being able to provide you with the products or services that you have requested.

How long we keep your personal information

We hold your data for as long as it is required for the purposes described above and subject to your personal consent.  In particular, we will contact you annually to check that you are happy for us to continue holding and using any personal data as set out in this Notice where we are not required to do so by law and/or for legitimate business obligations.

Controlling your personal data

It's important that you are able to control your personal data as follows:-

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained

  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below

  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below

  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portability – if we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case, that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine-readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.


Contact information and further advice

If you have any questions or concerns about how we treat your personal information or would like to request a copy of the personal information we hold about you, please contact us at



We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:


By phone: 0303 123 1113

By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

If you want to control which cookies are used, please see our Cookies Policy below.




A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are.

We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognize you on your next log-in and offer you content tailored to your preferences and interests. Cookies do not compromise the security of a website.

We will not use cookies to store any personal information about you that others could read or understand. We do not use cookies to track your internet usage after leaving our site except to show you tailored offers from us when you visit certain other sites.


Many cookies are used to enhance the usability or functionality of a website; therefore disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use below.

If you do not make either choice then you will be treated as having accepted all cookies on this site. You can change your mind in subsequent visits and use the buttons below to change your cookie status for our site.

If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to


We use three types of cookies on this site - those that are strictly necessary for the website to function, functionality cookies, performance cookies, and analytics cookies.

Strictly Necessary cookies: These are cookies that may be required for system administration, to prevent fraudulent activity, or for a shopping cart function. These cookies cannot be switched off.

Functionality cookies: These cookies are used to enhance and simplify your user experience. For example, they may record information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website.

Analytics and Performance cookies: These are used for internal purposes to help us provide you with an improved user experience e.g. to assess the performance of a website, or to test different design ideas for the website. We often work with third-party research companies to perform these services for us, so these cookies may be set by a third party.

Google Analytics is used to collect information about how visitors use our website. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. For more information visit:

These cookies remain on your computer after the session has finished.


There may be additional cookies managed by third parties, for example:

  • Social Media Networks and Third Party Content. On our website, we use social networking icons such as Facebook, Twitter and Instagram and sometimes embed video content from websites such as YouTube. When you visit a page with content embedded from, for example, YouTube, or click on a social network icon that takes you to that social network, you will be presented with third party cookies from Youtube or that site as applicable. We do not control these cookies and you need to check with the applicable third party website for more information.



Any changes we may make to our Privacy and Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy and Cookies Policy. Paper copies of the privacy statement may also be requested by emailing

This privacy statement was last updated on the 20th March 2020.